Terms & Conditions of Trade

These terms and conditions govern the provision of IT support and related services by Richard Kemp (as Trustee for R & A Kemp Family Trust) T/A IN2Tech to its clients. This page is a plain-English summary only. The full Terms & Conditions of Trade govern the engagement.

Acceptance & service requests

A client is taken to have accepted the full terms when they place an order for, or accept, services provided by In2Tech. Clients must provide the information, access, documents, software, hardware, and instructions reasonably required for services to be delivered.

Client responsibilities

Clients are responsible for ensuring information and instructions supplied to In2Tech are accurate, current, and complete. Clients must use services lawfully, follow reasonable directions, maintain appropriate software licensing, and ensure their important data is backed up before work is performed.

Fees & invoicing

Charges are payable as stated on the relevant invoice, quote, agreement, or other written notice. Unless a different payment date is specified, payment is due seven days from the invoice date. Charges are exclusive of GST unless stated otherwise.

Default & suspension

Overdue amounts may attract interest and recovery costs as set out in the full terms. In2Tech may suspend or terminate services where the client is in breach, including for non-payment, subject to the rights and notice requirements in the full terms.

Service Level Agreements

Service Level Agreements cover consulting to set up and maintain IT systems. They may include hardware setup, software installation, ongoing maintenance, diagnosis, and problem resolution. Third-party software, third-party hardware, onsite services, and project works are charged at the applicable hourly rate unless otherwise agreed. The minimum SLA term is 12 months from the first invoice, then month to month.

Prepaid block hours

Prepaid block hours are sold on a pre-paid basis and may be used for consulting work provided by In2Tech. They are not redeemable for goods or other services and do not expire until used. Refunds are at In2Tech's discretion and are calculated according to the formula in the full terms.

Limitation of liability

To the extent permitted by law, In2Tech excludes implied conditions and warranties and does not warrant that services will be free from interruptions, delays, or faults. Liability is limited as set out in the full terms and generally covers direct loss only, subject to the stated caps, exclusions, and statutory rights that cannot be excluded.

Confidentiality

Each party must treat the other party's confidential information as confidential and use it only for the purpose for which it was provided. Confidential information may be disclosed to employees, contractors, legal advisers, insurers, regulators, or others where permitted or required by the full terms or by law.

Termination

Termination rights depend on the type of service and the reason for termination. Service Level Agreements have an initial 12-month minimum term. Early termination within that term requires payment of the remaining term, and termination after the initial term requires all invoices to be paid and at least 31 days' written notice.

Disputes & governing law

Disputes must be notified in writing and the parties must confer to attempt resolution. Unresolved disputes may be referred to arbitration as set out in the full terms. The terms are governed by the laws of Victoria and are subject to the jurisdiction of the Melbourne courts.

Contact

Questions about these terms can be directed to info@in2tech.com.au or 1300 765 911.

Open the full Terms & Conditions of Trade

This page summarises selected parts of the full Terms & Conditions of Trade. It does not replace, amend, or override the full terms.